Support cases · revision 1
Treats events with the same interaction_id as one journey.
Grouped by interaction_id
Ordered by started_at → interaction_id
Journey boundary No inactivity split
Support cases
Support intake, escalation, and resolution milestones.
Usable with warnings
3 Events have no recorded sampled match result. You can still start an Analysis; Run preflight evaluates execution separately.
Event Vocabulary
The business Events defined by Support cases v1. Expand an Event to inspect its exact predicates and recorded Data check.
Predicates
interaction_type = 'case_opened'
No sampled match result
This warning does not block Analysis. Data checks are run elsewhere in the workflow.
Predicates
interaction_type = 'case_escalated'
No sampled match result
This warning does not block Analysis. Data checks are run elsewhere in the workflow.
Journey Profiles
Profiles define which events belong together, their exact order, and when a new journey begins.
Sources and checks
3/3 required
Available to analyses
interaction_idstarted_atinteraction_typeLatest data check
No recorded Data check for this version. Analysis can still start.
Used by
Shared Analyses pinned to this exact version.
No active Shared Analyses use this version yet.
Version history
Published snapshots remain independently inspectable and runnable.
Stewardship
Customer Care Analytics
Event Model owner
1 contributor
You can improve this model by creating and publishing its next version.